Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
5.8/10
Guest rating
Rooms
7.0
Location
9.6
Service
9.6
Dining
7.2
Guest reviews
5.8/10
based on 5 reviews
7.8
7.8/10 based on 1246 reviews
Sara
United States of America,
March
2025
6.2/10
I had a pleasant stay at Hotel Mystays Kagoshima Tenmonkan. The location was fantastic, right in the center of Tenmonkan and close to the tram station. The staff were incredibly friendly and helped me with dinner reservations (thank goodness for their English!). However, I did find the air conditioning to be quite intrusive, especially on the one side of the building.
Rooms
5.0
The Standard Double Room was clean and well-sized, but I noticed the air conditioning made a humming noise that was quite distracting.
Service
10.0
The staff were welcoming and very helpful, especially in making reservations at nearby restaurants.
Location
10.0
The hotel is perfectly situated in the Tenmonkan area, making it easy to explore local attractions and access the tram.
Dining
8.0
The on-site restaurant offered great breakfast options, but I did find the cost of 1500 yen per person a bit steep for what was available.
Facilities
8.0
The hotel provided essential services like laundry and housekeeping, which were appreciated during my stay.
Cheryl
United States of America,
January
2025
6.0/10
My stay at Hotel Mystays Kagoshima Tenmonkan was largely enjoyable. The location was perfect, right in the heart of Tenmonkan and close to the tram station, making it easy for me to explore. However, I did notice some drawbacks, like the small room and issues with cigarette smoke from the nearby smoking area. Overall, I'd consider returning due to the excellent service and great breakfast options.
Rooms
8.0
Though the room was a bit small for my needs, it was clean and the beds were comfortable. I wish there were more options for cooling systems instead of just heating.
Service
10.0
The staff was incredibly welcoming and helpful. They assisted me in arranging dining reservations, and I always found someone at the front desk who spoke fluent English.
Location
10.0
The hotel was ideally situated in the Tenmonkan district, close to local bars and restaurants, which made getting around a breeze.
Dining
8.0
I really enjoyed the breakfast options offered during my stay. There was a good variety, and everything tasted fresh and delicious.
Facilities
7.0
The hotel provided essential facilities like dry cleaning and laundry, but I did notice the parking height restriction might be an issue for larger vehicles.
Ken
United States of America,
January
2025
5.6/10
I had a pleasant stay at Hotel Mystays Kagoshima Tenmonkan. The hotel staff was incredibly friendly and always willing to help, especially when I needed assistance with dinner reservations. The location was superb, right in the heart of the Tenmonkan district, making it easy to explore. However, I did find the breakfast options limited and wished it had a longer serving time.
Rooms
8.0
I stayed in a Standard Double Room, which was a good size and had a comfy bed. However, I noticed that my room had a small window, which made it feel a bit cramped at times.
Service
10.0
The staff were welcoming and helpful throughout my stay. They even assisted me with booking a restaurant since my Japanese wasn't great.
Location
9.0
This hotel is perfectly situated near the tram stop and is just a short walk to the main shopping street and dining spots.
Dining
6.0
Breakfast wasn't included, and while there was a restaurant on the first floor, the 1500 yen price felt a bit steep for the limited options offered.
Facilities
7.0
The hotel offers basic amenities but the laundry room was quite far down a long corridor, which was a bit inconvenient.
Victor
United States of America,
January
2025
5.6/10
My stay at Hotel Mystays Kagoshima Tenmonkan had its highs and lows. The location was fantastic, just a short walk from the tram station and bustling Tenmonkan arcade. However, the cleanliness issues in my room were disappointing and affected my overall experience. The staff were friendly and helpful, which was a plus.
Rooms
6.0
The room was a good size, but unfortunately, there were cleanliness issues. The bathroom had mold, and the overall room felt dusty. Even after mentioning it to the staff, the problems persisted.
Service
8.0
The staff were incredibly welcoming and helped me with dinner reservations since I don't speak Japanese. They seemed genuinely interested in ensuring I had a pleasant stay.
Location
10.0
The location is prime, being very close to the city center and various eateries. It was also easy to navigate to the tram station, which made getting around a breeze.
Dining
7.0
There was a restaurant on the first floor, but breakfast wasn’t included. Prices were reasonable at 1500 yen per person for a meal. The convenience was appreciated.
Facilities
6.0
The hotel offered basic amenities like dry cleaning and laundry, which was handy during my stay. However, I was mostly focused on the cleanliness aspects.
Robert
United States of America,
October
2024
5.6/10
I had a really nice stay at Hotel Mystays Kagoshima Tenmonkan. The location was perfect for exploring the city, with shopping and dining options right around the corner. However, the room was a bit small for three people and the breakfast hours were limited, which was a bit of a bummer.
Rooms
8.0
The Standard Triple Room was cozy, but honestly, it felt a bit cramped for three of us. It had all the basic amenities, though.
Service
10.0
The staff were super welcoming and friendly, helping me book a restaurant since I don't speak Japanese. Their assistance made my stay a lot smoother.
Location
9.0
Being right in the Tenmonkan district was awesome! It's super close to the tram station and a quick walk got me to the main shopping spots.
Dining
7.0
I didn’t have the breakfast included, but the options at the restaurant in the lobby looked good if you felt like grabbing a bite without venturing far.
Facilities
6.0
The hotel had essential facilities, like dry cleaning and laundry, but the laundry was on a smoking floor, which wasn't ideal.